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GBS Asia Awards - 2020 Digital Edition
In view of the current COVID-19 pandemic and inline to maintain the social distancing effort globally, we introduce to you the GBS Asia Awards – Digital Edition for the year 2020.
These awards are aimed at recognizing excellence in the field of Global Business Services (GBS), across both organizations and individuals that have greatly contributed to development, enhancement and growth of the GBS marketplace in Malaysia and beyond. Particularly these awards are considered the national beacons for instituting global best practices and a testament to the pursuit of excellence. The GBS Asia Awards held annually across various categories aimed to showcase services orientation and outcome-centric value delivered using GBS models.
Eligibility
1. Pre-requisite Criteria:
- Companies, government/public-sector organizations registered in Malaysia and conducting business in Malaysia (regardless of their shareholding structure) are eligible to participate in these Awards.
- Individuals who are rightfully employed with an organization registered in Malaysia.
2. Eligibility Criteria
- For engagements to be submitted for awards, OM intends to create as much inclusivity as possible. However, for purposes of ensuring that these awards compliment global expectations as also reflect the marketplace realities, the following principal conditions have to be necessarily met to qualify for inclusion.
- All engagements must fulfill requirements and legal obligations of a "contract".
- All engagements must be reflective of a “relationship” between business entities. Any business-to customer engagement is considered out of scope.
- The engagements have to reflect deployment of "technology enabled knowledge workers".
- All engagements should be governed, at the minimum, with tangible and agreed "service level agreements".
Submission Guidelines
Award Categories – Corporate
| Award Focus | Focus Area | Award Categories |
|
Operational Excellence |
Project Focus |
Information Technology |
|
Finance & Accounting |
||
|
Human Resources |
||
|
Contact Centers |
||
|
Best Practices |
Digital Innovation |
Information Technology |
|
Business Process Transformation |
||
|
Best Business Continuity Plan Award |
||
|
Work From Home (WFH) Company of the Year |
||
|
Organization Focus |
Infrastructure Management Services |
|
Corporate Social Responsibility |
Corporate Growth |
Best New GBS Provider of the Year |
|
Regional GBS Company of the Year |
||
|
Best Digital GBS Provider of the Year |
Award Categories – Individual
| Award Focus / Categories | Information Technology | Finance & Accounting | Human Resources | Contact Centers |
|---|---|---|---|---|
| Best Professional Agent | √ | √ | √ | √ |
| Best Team Leader | √ | √ | √ | √ |
| Best Operations Manager | √ | √ | √ | √ |
| Best Operations Director | √ | √ | √ | √ |
| Best Transformation Leader | √ | √ | √ | √ |
| Best Thought Leader | √ | √ | √ | √ |
| Best Account Manager | √ | √ | √ | √ |
Best Leader of the Year
You may nominate a senior executive in your organisation who has had a material and substantial evidential impact in your organisation and the industry in Malaysia or Regionally. Self nomination is not accepted. No nomination fees applicable. Applicable one nomination for each corporate category.
Entry Guidelines
- Incomplete submissions will be disqualified.
- All fields marked with asterisks (*) in the submission form are compulsory to be filled in. Any blanks shall be construed as grounds for disqualification. No follow-up shall be undertaken with applicant to complete their submissions.
- All claims are to be substantiated with documentary evidence.
- All submissions may accompany relevant attachments to support submissions. All documents upload are limited to a maximum of 20MB per submission.
- Any responses to the affect "Private & Confidential" shall be construed as grounds for disqualification.
- In case there is no content/response for a particular parameter, please state "Not Undertaken".
- Judgement Tiers:
- Tier I – Applicable to both Award categories (Corporate and Individual).
- Tier II – Applicable only for Corporate categories (and not for Individual categories). Only 2 shortlisted finalist for each Corporate categories will be invited for a virtual presentation. The scores from this session will be consolidated and aggregated with Tier I scores to determine the winner for each category.
- Winners for various Individual categories shall be subject only to online judgment (Tier I) and finalists determined.
- Any breaches to the above may result in disqualification without any explanations provided.
Exclusions
- Corporate Awards – Ongoing contracts are eligible for submissions, subject to clear evidence of "commencement of implementation". Contracts that have just been awarded but yet to be implemented are ineligible.
Following types of services are considered exclusive and out of scope for the stated awards.
- Short term discrete projects/engagements such as sales campaigns, launches, etc.
- Short term Systems Integration engagements
- Staff Placement of non-knowledge workers where vendors only supply human resources to end-users.
- Pre-sales consulting engagements which does not leading up to recurring outsourcing contracts. Such consulting engagements are not considered inclusive for any of the award categories.
- Training & Workshop related engagements – should these be a part of a larger services deal they would be considered inclusive, but not engagements where end-users have sought training/ workshop services exclusively.
- Hardware procurement, replenishment and installation.
- Procurement, installation and post-sales maintenance of software/products that do not have any service components, excluding enterprise solutions
Entry Fee
|
Corporate Category |
Individual Category |
|
|
Member |
RM1,200.00 |
RM600.00 |
|
Non-member |
RM2,000.00 |
RM1,000.00 |
Payment method:
- By Cheque - Cheque must be crossed A/C Payee Only and made payable to: PIKOM
- By TT/Giro or Direct bank-in - Malayan Banking Berhad: Account No. 5141 5032 7167 (Swift Code: MBBEMYKL)
Timeline
Judging Criteria
Corporate Category
Operational Excellence – Information Technology, Human Resources, Finance & Accounting and Contact Centers
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| Technology | 20% | Technology and Innovation | 60% |
| Trend Setting, creativity | 40% | ||
| Global Standards/Best Practices | 20% | Global Standards/Best Practices | 60% |
| Product Stability & Reliability | 40% | ||
| Functionalities, Team & Implementation | 20% | Scalability of Operation | 50% |
| Team Composition | 50% | ||
| Quality & Application of Technology | 20% | Content & Standard | 60% |
| Product Stability & Reliability | 40% | ||
| Evidence of Outcome | 20% | Client Satisfaction | 50% |
| Evidence of cost savings | 50% |
Best Practices – Information Technology, Infrastructure Management System, Business Process Transformation
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| Technology | 20% | Technology and Innovation | 60% |
| Trend Setting, creativity | 40% | ||
| Global Standards/Best Practices | 20% | Global Standards/Best Practices | 60% |
| Product Stability & Reliability | 40% | ||
| Functionalities, Team & Implementation | 20% | Scalability of Operation | 50% |
| Team Composition | 50% | ||
| Compliance Culture | 20% | Content & Standard | 60% |
| Demonstrate compliance to industry standards | 40% | ||
| Evidence of Outcome | 20% | Client Satisfaction | 50% |
| Evidence of cost savings | 50% |
Best Practices – Corporate Social Responsibility
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| Delivery Commitment | 25% | Investments | 60% |
| Trend Setting, creativity | 40% | ||
| Partnerships & Collaboration | 25% | Evidence of partnership & collaborations | 100% |
| Functionalities, Team & Implementation | 25% | Scalability of Operation | 50% |
| Team Composition | 50% | ||
| Evidence of impact | 25% | Accessibility & Reach | 50% |
| Social Integration & Impact on Quality of Life | 50% |
Corporate Growth – Best New GBS Provider of the Year
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| Vision & Mission | 25% | Technology and Innovation | 60% |
| Trend Setting, creativity | 40% | ||
| Go to market Strategy | 25% | Market Share & Potential | 50% |
| Business and Financial Model/Strategy | 50% | ||
| Talent Development Map | 25% | User Requirements | 50% |
| Compatibility and Interoperability | 50% | ||
| Functionalities, Team & Implementation | 25% | Scalability of Operation | 50% |
| Team Composition | 50% |
Corporate Growth –Regional GBS Company of the Year
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| Vision & Mission | 25% | Technology and Innovation | 60% |
| Trend Setting, creativity | 40% | ||
| Regional Business Plan expansion | 25% | Market Share & Potential | 50% |
| Business and Financial Model/Strategy | 50% | ||
| Job created & cultural workforce | 25% | Job created | 30% |
| Cultural workforce integration | 70% | ||
| Functionalities, Team & Implementation | 25% | Scalability of Operation | 50% |
| Team Composition | 50% |
Corporate Growth – Best Digital GBS Provider of the Year
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| Vision & Mission | 25% | Technology and Innovation | 60% |
| Trend Setting, creativity | 40% | ||
| Disruption Strategy – digital transformation | 25% | Proof of strategy to scale and adopt to business needs | 50% |
| Area of deployment for efficiencies and advantage points | 50% | ||
| Talent Roadmap | 25% | Training Need Analysis | 40% |
| Career Development Commitment & Path | 60% | ||
| Functionalities, Team & Implementation | 25% | Scalability of Operation | 50% |
| Team Composition | 50% |
Corporate Growth – Best Business Continuity Plan Award
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| BCP Strategy | 25% | Technology and Innovation | 60% |
| Trend Setting, creativity | 40% | ||
| BCP Standards adopted and description | 25% | Proof of standards adopted | 50% |
| Best Practices exercised | 50% | ||
| Risk Assessment | 25% | Crises Risk Assessment | 40% |
| Business Impact Analysis | 60% | ||
| Functionalities, Team & Implementation | 25% | Scalability of Operation | 50% |
| Team Composition | 50% |
Corporate Growth – Work From Home (WFH) Company of the Year
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| WFH Strategy | 25% | Technology and Innovation | 60% |
| Trend Setting, creativity | 40% | ||
| Crises Management | 25% | Speed of deployment | 50% |
| Best Practices exercised | 50% | ||
| Performance and output measurement | 25% | Area of deployment for efficiencies and advantage points | 40% |
| Performance measurement (metrics & outcome) | 60% | ||
| Functionalities, Team & Implementation | 25% | Home setup | 50% |
| Team Composition | 50% |
Individual Category
Best Professional Agent – Information Technology, Human Resources, Finance & Accounting, Contact Centers
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| Acquired Knowledge | 20% | Technology and Innovation | 60% |
| Trend Setting, creativity | 40% | ||
| People Management | 20% | Leadership | 50% |
| Team Composition | 50% | ||
| Problem solving | 20% | Number of incidences | 30% |
| Evidence of problem resolved | 70% | ||
| Acquired competencies | 20% | Relevant training completed | 50% |
| Certifications received | 50% | ||
| Overall Achievement | 20% | Recognition received | 50% |
| Why win the award | 50% |
Best Team Leader – Information Technology, Human Resources, Finance & Accounting, Contact Centers
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| Acquired Knowledge | 20% | Technology and Innovation | 60% |
| Trend Setting, creativity | 40% | ||
| People/Team Management | 20% | Leadership | 50% |
| Team Composition | 50% | ||
| Problem solving | 20% | Number of incidences | 30% |
| Evidence of problem resolved | 70% | ||
| Acquired competencies | 20% | Relevant training completed | 50% |
| Certifications received | 50% | ||
| Overall Achievement | 20% | Recognition received | 50% |
| Why win the award | 50% |
Best Operations Manager – Information Technology, Human Resources, Finance & Accounting, Contact Centers
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| Acquired Knowledge | 20% | Technology and Innovation | 60% |
| Trend Setting, creativity | 40% | ||
| People/Team Management | 20% | Leadership | 50% |
| Team Composition | 50% | ||
| Cost Control | 20% | Cost control strategy | 30% |
| Evidence of cost savings | 70% | ||
| Leadership | 20% | Relevant training completed | 50% |
| Certifications received | 50% | ||
| Overall Achievement | 20% | Recognition received | 50% |
| Why win the award | 50% |
Best Operations Director – Information Technology, Human Resources, Finance & Accounting, Contact Centers
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| Acquired Knowledge | 20% | Technology and Innovation | 60% |
| Trend Setting, creativity | 40% | ||
| People/Team Management | 20% | Leadership | 50% |
| Team Composition | 50% | ||
| Budget & Cost Control | 20% | Budget planning and cost control strategy | 40% |
| Evidence of budget & cost savings | 60% | ||
| Leadership | 20% | Relevant training completed | 50% |
| Certifications received | 50% | ||
| Overall Achievement | 20% | Recognition received | 50% |
| Why win the award | 50% |
Best Transformation Leader – Information Technology, Human Resources, Finance & Accounting, Contact Centers
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| Transformation Area | 25% | Technology and Innovation | 60% |
| Trend Setting, creativity | 40% | ||
| Knowledge/Concept | 25% | Leadership | 50% |
| Concept | 50% | ||
| People Management | 25% | Transition plans | 40% |
| Evidence of transformation impact on people | 60% | ||
| Recognition Received | 25% | Recognition received | 50% |
| Accrediting organization | 50% |
Best Thought Leader – Information Technology, Human Resources, Finance & Accounting, Contact Centers
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| Success stories | 25% | Technology and Innovation | 60% |
| Trend Setting, creativity (evidence of white paper or write-up) | 40% | ||
| Disruptive ideas | 25% | Leadership Area | 50% |
| Area of deployment for efficiencies and advantage points | 50% | ||
| Inspiration | 25% | Platforms used (blog, social media, webinars etc) | 30% |
| Audiences impacted | 70% | ||
| Uniqueness | 25% | Recognition received | 50% |
| Accrediting organization | 50% |
Best Account Manager – Information Technology, Human Resources, Finance & Accounting, Contact Centers
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| Client management | 20% | Technology and Innovation | 60% |
| Trend Setting, creativity | 40% | ||
| Problem solving skills | 20% | Number of incidences | 30% |
| Evidence of problem resolved | 70% | ||
| Cost Savings | 20% | Cost control strategy | 30% |
| Evidence of cost savings | 70% | ||
| People Management | 20% | Leadership | 50% |
| Team Composition | 50% | ||
| Recognition from client | 20% | Recognition received | 50% |
| Why win the award | 50% |
Best Leader of the Year – Nomination for a senior executive in your organisation who has had a material and substantial evidential impact in your organisation and the industry in Malaysia or regionally. Self nomination is not accepted for this category. No nomination fees applicable. Applicable one nomination for each corporate category.
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| Develop a clear strategy for the business or organisation | 20% | Evidence of organizational strategy | 100% |
| Deliver profitable growth year-on-year | 20% | Evidence of devliery of profitability over the years | 100% |
| Demonstrate personal and/or organisational commitment to achieving positive benefits for the industry in an increasingly globalised and digital economy | 30% | Technology and Innovation | 40% |
| Trend Setting, creativity | 60% | ||
| Demonstrate a proven commitment to raising both community and industry awareness globally and locally, societal and organizational issues, through their actions as a leader -and to have been heard to have done so | 20% | Evidence & impact of Community Commitment | 100% |
| Outstanding GBS Industry Achievement | 10% | Evidence of recognition received | 100% |
Past Winners
OM Excellence Awards 2016
| Corporate Category | Company |
|---|---|
| Operational Excellence in Information Technology | Datacom Systems Asia Sdn Bhd |
| Operational Excellence in Human Resource | Aegis BPO Malaysia Sdn Bhd |
| Operational Excellence in Contact Centers | Aegis BPO Malaysia Sdn Bhd |
| Best Practices in Infrastructure Management | HDC Data Centre Sdn Bhd |
| Best Practices in Business Process Transformation | Cuscapi Berhad |
| Best Practices in Corporate Social Responsibility | Brandt International Sdn Bhd |
| Operational Excellence in Human Resource (mentions) | OS HRS Sdn Bhd |
| Best Practices in Business Process Transformation (mentions) | IBM GDC |
OM Excellence Awards 2017
| Corporate Category | Company |
|---|---|
| Best in Operational Excellence Information Technolog | Standard Chartered Global Business Services Sdn Bhd |
| Best in Operational Excellence Human Resource | OS HRS Sdn Bhd |
| Best in Operational Excellence Contact Centre | Tenaga Nasional Berhad |
| Best Practices Information Technology | AIG Technologies (Malaysia) Sdn Bhd |
| Best Practices Infrastructure Management Services | Cuscapi Berhad |
| Best Practices in Corporate Social Responsibility | NTT MSC Sdn Bhd |
| Best Practices Corporate Social Responsibility | Standard Chartered Global Business Services Sdn Bhd |
GBS Asia Awards 2018
| Corporate Category | Company |
|---|---|
| Operational Excellence – Contact Centre | Daythree Business Services Sdn Bhd |
| Global Business Services – Regional Growth Leader | Standard Chartered Global Business Services Sdn Bhd |
| Operational Excellence – Information Technology | Emerio (Malaysia) Sdn Bhd |
| Operational Excellence – Finance & Accounting | Genpact Malaysia Sdn Bhd |
| Best Practices – Business Process Transformation | Tenaga Nasional Berhad |
| Best Practices – Infrastructure Management Services | HDC Data Centre Sdn Bhd |
| Best Practices – Corporate Social Responsibility | HSBC Electronic Data Processing (Malaysia) Sdn Bhd |
| Best Practices – Corporate Social Responsibility | BP Business Service Centre Asia Sdn Bhd |
GBS Asia Awards 2019
Corporate Category (Winners)
| Operational Excellence | Information Technology | Avows Technologies Sdn Bhd |
| Serba Dinamik IT Solutions Sdn Bhd | ||
| Finance & Accounting | JABIL Sdn Bhd | |
| Human Resources | HSBC Electronic Data Processing (Malaysia) Sdn Bhd | |
| Contact Centre | Daythree Business Services Sdn Bhd | |
| Best Practices | Information Technology | HSBC Electronic Data Processing (Malaysia) Sdn Bhd |
| Infrastructure Management Services | HDC Data Centre Sdn Bhd | |
| Information Management Systems | Amway Business Services Asia Pacific Sdn Bhd | |
| Business Process Transformation | CBRE Asia Pacific Business Services Sdn Bhd | |
| Corporate Social Responsibility | ACGO GSI (Malaysia) Sdn Bhd | |
| Best New GBS Provider of the Year | Aspiro Sdn Bhd | |
| UST Global Malaysia | ||
| Best Digital GBS Provider | Dell Technologies Malaysia | |
Corporate Category (Merit)
| Operational Excellence | Association of International Certified Professional Accountants |
| Best New GBS Provider of the Year | SANCY Berhad |
| Tricor Shared Services Sdn bhd | |
| Woodwing Digital Services Sdn Bhd | |
| Best Digital GBS Provider | Serba Dinamik IT Solutions Sdn Bhd |
| UST Global Malaysia |
Individual Category
OM Excellence Awards 2016
| Individual Category | Winner (Organization) |
|---|---|
| Best Professional Agent in Human Resource |
Fong Ye Siang OS HRS Sdn Bhd |
| Best Professional Agent in Contact Centers |
Low Kar Kee Telecontinent Sdn Bhd |
| Best Team Leader in Human Resource |
Le Cao Thanh OS HRS Sdn Bhd |
| Best Team Leader in Contact Centers |
Prabu Ganesh A/L Tamil Selvam SRG Asia Pacific Sdn Bhd |
| Best Operations Manager in Contact Centers |
Nurul Shalia Aegis BPO Malaysia Sdn Bhd |
| Best Operations Director in Contact Centers |
Devi Verabathran Brandt International Sdn Bhd |
| Best Thought Leader in Information Technology |
Michael Warren Emerio Corporation Sdn Bhd |
| Best Account Manager in Human Resource |
Kabil Shamsuri Brandt International Sdn Bhd |
| Best Transformation Leader in Information Technology |
Padmanabh Padiyar IBM GDC |
| Best Account Manager in Contact Centers |
Jusri Ong Chin Yap Telecontinent Sdn Bhd |
| Best Team Leader in Contact Centers (Special Mentions) |
Kokilavani A/P Elangkovan SRG Asia Pacific Sdn Bhd |
| Best Operations Manager in Contact Centers (Special Mentions) |
Gven Sivalingam SRG Asia Pacific Sdn Bhd |
OM Excellence Awards 2017
| Individual Category | Winner (Organization) |
|---|---|
| Best Professional Agent Information Technology |
Vijayalakshmi Sellaiah AIG Technologies (Malaysia) Sdn Bhd |
| Best Professional Agent Human Resource |
Noor Fatin Binti Hasan OS HRS Sdn Bhd |
| Best Professional Agent Contact Centre |
Usha Ramasamy Brandt International Sdn Bhd |
| Best Team Leader Human Resource |
Doros Virginia OS HRS Sdn Bhd |
| Best Team Leader Contact Centre |
Sathya Rabi Daythree Business Services Sdn Bhd |
| Best Operations Manager Human Resource |
Francine Rosario Aegis BPO Malaysia Sdn Bhd |
| Best Operations Manager Information Technology |
Rajaram Krishnan AIG Technologies (Malaysia) Sdn Bhd |
| Best Operations Manager Contact Centre |
Chiew Sin Kwang Daythree Business Services Sdn Bhd |
| Best Operations Director Information Technology |
Mike Mead AIG Technologies (Malaysia) Sdn Bhd |
| Best Operations Director Contact Centre |
Ajay Agarwal Aegis BPO Malaysia Sdn Bhd |
| Best Transformation Leader Contact Centre |
Ir. Parameswaran A/L A Shanmuganathan Tenaga Nasional Berhad |
| Best Thought Leader Contact Centre |
Raymond Devadass Daythree Business Services Sdn Bhd |
| Best Account Manager Human Resource |
Muhamad Zakiee Bin Ab Rahman Brandt International Sdn Bhd |
| Best Account Manager Contact Centre |
Charanjit Kaur Daythree Business Services Sdn Bhd |
GBS Asia Awards 2018
| Individual Category | Winner (Organization) |
|---|---|
| Best Team Leader – Information Technology |
Mohammad Naveed Bin Mohammad Saddique AIG Technologies (Malaysia) Sdn Bhd |
| Best Operations Manager – Information Technology |
Palaniappan Arunachalam AIG Technologies (Malaysia) Sdn Bhd |
| Best Transformation Leader – Information Technology |
Thirumalai Srinivasan Subbarayalu AIG Technologies (Malaysia) Sdn Bhd |
| Best Operations Director – Contact Center |
Rita Rohini Joshua Brandt International Sdn Bhd |
| Best Operations Manager – Human Resource |
Isabelle Liyu Beier Brandt International Sdn Bhd |
| Best Operations Director – Human Resource |
Mohd Kabil Shamsuri Brandt International Sdn Bhd |
| Best Transformation Leader – Human Resource |
Munirah Looi Brandt International Sdn Bhd |
| Best Operations Manager – Contact Center |
Chiew Sin Kwang Daythree Business Services Sdn Bhd |
| Best Team Leader – Human Resource |
Nur Hayati Binti Che Ni OS HRS Sdn Bhd |
| Best Professional Agent – Human Resource |
Ha Na Phi OS HRS Sdn Bhd |
| Best Transformation Leader – Information Technology |
Mohamed Abdel Razek Standard Chartered Global Business Services Sdn Bhd |
| Best Professional Agent – Contact Centers |
Nur Farhana Binti Fadzil Tenaga Nasional Berhad |
| Best Team Leader – Contact Center |
Nizam Bin Tukinam Tenaga Nasional Berhad |
| Best Transformation Leader – Contact Center |
Parameswaran A/L A. Shanmuganathan Tenaga Nasional Berhad |
| Best Account Manager – Contact Center |
Hemadasa A/L N. Amarasingam Tenaga Nasional Berhad |
GBS Asia Awards 2019 (Winners)
| Best Professional Agent – Information Technology |
Chin Chong Kang AIG Technologies (Malaysia) Sdn Bhd |
| Best Team Leader – Information Technology |
Logaraj Chamuhenaden AIG Technologies (Malaysia) Sdn Bhd |
| Best Operations Manager – Information Technology |
Jegathesh Loganathan AIG Technologies (Malaysia) Sdn Bhd |
| Best Operations Manager – Contact Centre |
Chiew Sin Kwang Daythree Business Services Sdn Bhd |
| Best Operations Director – Contact Centre |
Praba Chilatorai Daythree Business Services Sdn Bhd |
| Best Transformation Leader – Contact Centre |
Chiew Sin Kwang Daythree Business Services Sdn Bhd |
| Best Thought Leader – Contact Centre |
Raymond Devadass Daythree Business Services Sdn Bhd |
| Best Account Manager – Information Technology |
Kalaiselvan Perumala AIG Technologies (Malaysia) Sdn Bhd |
GBS Asia Awards 2019 (Merit)
| Best Team Leader – Information Technology |
Ganeshkumar K Karunagharan AIG Technologies (Malaysia) Sdn Bhd |
| Best Operations Manager – Information Technology |
Taniushbabu Gilvarajil AIG Technologies (Malaysia) Sdn Bhd |
Let's Get In Touch!
OM Secretariat
PIKOM - The National Tech Association of Malaysia
E1, Empire Damansara
E-01-G, Jalan PJU 8/8A, Damansara Perdana
47820 Petaling Jaya
Selangor Darul Ehsan
Tel: 03-7622 0079 Ext. 221 ( Ms. Liana Alel)
Email: gbsa@ommalaysia.org.my
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