About

The Digital Banker is delighted to announce the nomination opening for the 8th Annual Global Retail Banking Innovation Awards to honour and celebrate the world’s preeminent retail banking institutions and their distinguished individuals’ contribution to the industry.

The Global Retail Banking Innovation Awards exist to honour and celebrate the most groundbreaking financial institutions internationally, and their distinguished individuals’ contribution to retail banking. To that end, The Digital Banker welcomes you to participate in the program to showcase how your institution has been leveraging innovation in maintaining personal and consumer banking relationships through the delivery of superior product & services portfolio as fast-changing operating conditions test the capability and resources of your bank.

The Digital Banker Awards are accolades of excellence and distinction, attributed to outstanding players – they provide objective benchmarks for the global and regional banking industry. This program exists to celebrate the region’s most cutting-edge financial services providers that are pioneering new standards and capabilities – those that are transforming the industry by setting new milestones by digitally transforming to deliver a consistent banking experience to retail customers.

Why Nominate?

The global retail banking industry continues to be reshaped by technology-driven digital transformation, evolving customer expectations and a dynamically competitive operating environment. Certainly, retail finance entities are seeking to advance business growth by consolidating client relationships through deep personalization, while also prioritizing ecosystem development powered by open banking and embedded finance.

Indeed, retail banks must be proactive in embracing change while making the requisite investments in technology to stay ahead of their peer banks. Retaining a customer-centric approach will be a key plank in this strategy and retail finance institutions will be well-served by leveraging advanced analytics to better understand customer behaviour, and renew focus on tailoring products and services to meet individual client needs more effectively.

Now, more than ever, it is imperative that financial service firms deliver exceptional retail finance solutions through innovative business models and services.

Who can apply?

The Global Retail Banking Innovation Awards is open to all institutions operating in the retail finance ecosystem. In particular, we welcome submissions from retail & SME banks, Islamic banks, neo/digital/challenger banks and technology service providers

If you identify your organisation as an industry leader that is pushing the boundaries and pioneering unsurpassed innovation to overcome these challenges in the retail banking space, then we welcome you to send in your nominations.

Judging Methodology

Shortlisted nominees are selected on the qualitative and quantitative depth of their nominations.
The Digital Banker research team will shortlist four institutions or individuals per category, which will then be put to our impartial panel of expert judges who will undertake a rigorous audit type process to carefully select the winners.

We use a proprietary, numerical & qualitative scoring methodology which is applied to all submissions and augmented by assessment in: Product and Service Innovation, Superior Customer Experience, Financial & Market Performance and Corporate Strategy with a focus on the Digital Ecosystem the bank has built to date.

We uphold the highest adherence to confidentiality and personal data. As such, all responses will be treated as strictly confidential. No data shall be shared beyond the assessment of The Digital Banker’s judging panel, unless permission has been granted.

Submission Guidelines

Only projects that have been completed in 2024 will be accepted but initiation of the project can be earlier – The Digital Banker does not require a specific commencement date. In addition to this, any updates/new additions to existing projects within the said time frame will also be accepted. If a project was completed prior to 2024, the project will be accepted only if any updates have been made to it.

We do not place a limit on the number of submissions per institution. Please be aware that multiple submissions by a single organisation for a single category will compete with each other.

A separate submission is required for each category. Please submit all the entries on the platform by choosing the correct category and award title.

For further information, please contact The Digital Banker awards team at: enq@digitalbankeronline.com

We may request a further interview with the executive managing the program or initiative that is being nominated. The objective of the interview is merely to gain deeper insights, (if needed) for the purposes of judging.

Warning !!!

CSS Style is being disabled or blocked. Please enable CSS in your browser.

The Event is closed